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Job code: F261998 |
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Focus Consulting’s Client: |
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Japanese Company |
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| Job title |
: It Comtor (Technical Support Engineer) Japanese speaking |
| Province |
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| Country |
: Viet Nam |
| Salary indication |
: Negotiable |
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Job Description: |
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- Reviews issues and contacts customers to understand issues.
- Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
- Resolves or escalates multiple and varied customer issues. Documents technical work and research.
- Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
- Provides feedback to improve products to more senior engineers or technical advisors.
- Identifies potential defects and escalates to more senior engineers to resolve.
- Provides feedback on how to improve automated tools.
- Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems
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Requirements: |
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- Proficient in Japanese (4 skills) (Advanced level) (N1, N2 cert is preferred)
- Can understand English technical document, and have basic English conversation skills
- Customer service mindset
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