| Job code: F251629 | ||||||||||||
| Focus Consulting’s Client: | ||||||||||||
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| Job Description: | ||||||||||||
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Purpose of the Job/Job Mission Develop customer service business, operate and lead the CS sales team to meet the goal of team and company. Essential Functions 1) CS Business development • Define and implement the strategic and operational plan; • Analysis of the demand for CS products – understand customer needs; • Develop the activity of the Customer Service in conjunction with Area Sales Managers, Area Service • Managers, and the SAS Manager; • Develop new business, collect and evaluate about competitors, customer and market trend; • Review operational records and reports to SAS manager; • Attend trade shows or seminars to promote products; • Any other duties as assigned by upper Manager. 2) CS Sales Team leading • Build the budget and goals for team and individual people; • Monitor and assess employees performance; • Join the recruitment process, follow any promotions and prepare training plan for the development of the • people; • Ensure security and optimal working conditions for the employees; • Any other duties as assigned by upper Manager. Knowledge, Skills and Abilities • Excellent leadership and team building skills; • Ability to coach and mentor team members; • Ability to work in an international environment; • Customer focus; • Strong planning and organizing skills; • Sound judgment and decision making skills; • Ability to identify and manage risk; • Strong interpersonal and teamwork skills; • Ability to work in a matrix organization; • Excellent problem solving skills; • Excellent written and oral communication skills, including the ability to interface effectively with people inside and outside of the company; • Business and financial knowledge; • Ability to be detail oriented without losing sight of the big picture. Measurement / Key Performance Indicators • Achieving the head count/ target of the CS management team in quantity and qualification required by the • projects to keep/ build the competence longer term; • Meeting the department cost budgets and recovery rate targets. Archive the objective in TO and DB1; • Compliance with processes, procedures and tools including CS standards applicable to projects; • Make customer satisfied with the service quality. Educational Requirements • Master degree (or equivalent) in Engineering, • Economics or Business Administration or substantial Business Management background. • English level CPE. • Experience in Technical Sales and in Customer Service. • Experience in Management. • Minimum 5-7 years of experience in the field of CS; • Strong intercultural skills and abilities for managing of worldwide interfaces; • Knowledge of project management fundamentals and techniques; • Extensive knowledge of executing tools, techniques and processes, including scheduling, cost control, progress • and productivity analysis, resource loading, and schedule forecasting; • Ability to simplify complex technical information into useable Management presentations and • communications; • Strong planning, organizing and priority setting skills, with a proven ability to manage teams in an • international environment; • Good commercial knowledge for assessing business risks and opportunities. Desirable • Appropriate experience and training in general leadership and management technique. • Multilingual. • Extensive knowledge of Plant principles and complex projects experience. |
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