Job code: F241454 | ||||||||||||
Focus Consulting’s Client: | ||||||||||||
|
||||||||||||
Job Description: | ||||||||||||
• Conduct regular visits to customers to obtain direct feedback from them about the quality of the sales/service delivery and the customer satisfaction (after-sales services); • Provide customer support and technical issue resolution via telephone, e-mail in a timely manner; • Resolve instrument, software, assay development and other product related issues; • Set up application training schedules and train customers in applying the standard equipment procedures/protocols to achieve optimal usage of the delivered products (in sales services); • Support translates into Vietnamese documents: PIs, catalogue, specifications, user guides… • Support on tender preparation. |
||||||||||||
Requirements: | ||||||||||||
• Bachelor’s degree or equivalent qualification or experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred. • Experience in diagnostic environment, ideally as a Field Application Specialist. • Have more than 3 years relevant experiences in Diagnostics devices. • Fluent in English. • Strong communication, presentation and negotiation skills. • Analytical mindset. |
||||||||||||
Related Jobs